Digital Product Policy
Digital Product Policy (India – E-commerce Compliance)
Last updated: 25th Dec 2025
This Digital Product Policy is published in compliance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Consumer Protection (E-commerce) Rules, 2020.
By purchasing from www.littleheartcreates.com you agree to the terms stated below.
---
## 1. Nature of Products
All products sold on this website are digital products including but not limited to:
* Coloring eBooks
* Printable coloring templates
* Downloadable PDF or digital files
No physical goods are sold or shipped.
---
## 2. Digital Delivery
* Digital products are delivered electronically after successful payment.
* Download access is provided via:
* A download link on the order confirmation page, and/or
* An email sent to the registered email address.
* Customers are responsible for providing a valid and accurate email address at checkout.
If you do not receive access within a reasonable time, please contact us at littleheartcreates@gmail.com.
---
## 3. No Refunds, Returns, or Cancellations
As per Rule 6(5) of the Consumer Protection (E-commerce) Rules, 2020, and due to the nature of digital products:
* All digital product sales are final.
* No refunds, returns, or cancellations are permitted once the product is delivered or accessed.
* Refunds will not be provided for:
* Change of mind
* Accidental purchase
* Lack of usage
* Compatibility issues with devices, software, or printers
* Personal dissatisfaction with artistic style or content
By placing an order, you expressly consent to immediate delivery of digital content and acknowledge that you waive the right to cancellation once delivery begins.
---
## 4. License & Permitted Use
Upon purchase, you are granted a limited, non-exclusive, non-transferable, personal-use license.
### You may:
* Download and print the files for personal use only
* Use the designs for personal coloring or practice
### You may NOT:
* Resell, redistribute, sublicense, or share the files
* Upload the files to any website, marketplace, or social media for commercial use
* Use the designs for commercial purposes
* Sell physical or digital copies (colored or uncolored)
* Claim authorship or ownership of the artwork
Unauthorized use constitutes a violation of applicable intellectual property laws.
---
## 5. Intellectual Property Rights
* All artwork, illustrations, designs, and digital files remain the exclusive intellectual property of Chithra Shaan / Littleheartcreates.
* Purchase does not grant ownership, copyright, or commercial rights.
* Any infringement may attract civil and/or criminal liability under Indian law.
---
## 6. Technical Responsibility
* Customers are responsible for ensuring compatibility with their devices and software.
* We are not liable for issues related to:
* File opening or printing errors
* Device or software incompatibility
* Color differences due to screen or printer settings
---
## 7. Download Security
* Download links may be time-bound or limited to a fixed number of downloads to prevent misuse.
* Customers are advised to store a backup copy after download.
---
## 8. Limitation of Liability
To the maximum extent permitted under Indian law:
* We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the digital product.
* Total liability, if any, shall not exceed the amount paid for the product.
---
## 9. Grievance Redressal Officer
In accordance with Rule 4(1) of the Consumer Protection (E-commerce) Rules, 2020, the details of the Grievance Officer are as follows:
Name: Chithra Divakaran Retnaselvam
Email: littleheartcreates@gmail.com
Response Time: Within 48 working hours
Resolution Time: Within 30 days
---
## 10. Governing Law & Jurisdiction
This policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Thiruvananthapuram, Kerala.
---
## 11. Acceptance of Policy
By completing your purchase, you confirm that:
* You have read and understood this Digital Product Policy
* You agree to be bound by its terms
“You understand that this is a digital product and agree that all sales are final with no refunds or cancellations once the product is delivered.”
​